TRAVEL ADVICE – COVID-19 (CORONAVIRUS)


We are aware of the reported outbreaks of Covid-19 (Coronavirus) in various destinations around the world. We currently do and will continue to follow the relevant Foreign and Commonwealth Office advice. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity. Please bear with us as we are currently experiencing extremely high call volumes,

Rest assured that we are working closely with the relevant authorities to keep fully informed of all the latest developments.

The health and safety of our customers and staff is always our main priority, and following recent government guidelines and for social distancing we are no longer able to open our office.

Rest assured we have our experienced agents who are working from home, to help and support you with your requirements.

If you are departing within next 7 days, then please contact our dedicated team on:
Telephone: 01386298003
Email: [email protected]
Opening Hours: Monday – Saturday – 8am to 5pm

Our experienced travel agents are all working hard to bring home safely anyone who is still abroad, and re-scheduling who are due to travel in next 7 days. If you are not due to travel within the next 7 days, we recommend that you wait before contacting us to ensure we have the most up-to-date policy information for your travel. Should the advice against travel to any destination change, and that change affects you, we will be in contact at the earliest opportunity.

If you have made travel plans, we recommend that you read the FCO travel advice for the country you are due to travel to.

You can also read latest update and FAQ’s from ABTA by clicking on below link which will give you more information latest travel advice, cancellations, refund credit note etc:

https://www.abta.com/news/coronavirus-outbreak

Below you can find our FAQs with more information which may address concerns you have at this time:

Q: What is the current situation?

A: As countries respond to the COVID-19 pandemic, including travel and border restrictions, the FCO is currently advising British nationals against all but essential international travel. Any country, or area, may restrict travel without notice.

We currently do not know when this measure will be lifted, so we recommend you wait until a week before you are due to travel before contacting us.

Bookings for Autumn 2020 and 2021 are not affected and you can book now and cancel or change your booking at later date without paying any admin fee or amendment fee based on FCO advice against travel to your destination.

Many countries and destinations have introduced screening measures, entry restrictions and/or quarantine restrictions. Please see the latest travel advice for your destination country.

Q: What if my holiday is affected by Coronavirus? Will I get a refund?

A: If the FCO advises against travelling to a country or region and this affects your holiday then we will contact you to discuss your options. If you have booked a package holiday then we will try to offer you alternative arrangements but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund credit note. If you have made either a hotel only or flight only booking, then the options available to you will depend on the relevant airline or hotel and we will be in touch to discuss these with you.

Unless the FCO has advised against travel to your destination, then you don’t need to worry - your holiday will go ahead as planned. As such, our terms and conditions will still apply, meaning if you choose to cancel your holiday, cancellation charges will apply. Please check latest FCO travel advice including any countries which have restricted travel.

Q: What if I’m unsure about going on my holiday?

A: If your holiday is booked If there is no FCO advice against travel to your destination, it is up to you if you wish to go, but if you choose to cancel or change your arrangements in these circumstances, cancellation or amendment charges will apply which you would have agreed to at the time of booking.

Q: What happens if there is an outbreak whilst I am away?

A: To ensure the wellbeing of all holidaymakers, local health authorities may decide to impose restrictions on hotel guests while they conduct investigations or carry out tests. These are preventative measures aimed at containing the spread of the virus and if it was to happen, we ask that you comply with instructions given by the health authorities.

Q: If I cannot travel due to the Coronavirus outbreak, will I be entitled to compensation?

A: You won’t be entitled to any compensation, as the reason for not being able to travel is outside of our control.

Q: If I change my booking and the alternative destination has an outbreak, will I be entitled to my money back?

A: If you make the informed decision to amend your holiday to an alternative destination and your new destination has an outbreak you will not be entitled to your money back, unless the FCO advises against travel to your alternative destination. In this case if your holiday arrangements are affected, we will get in touch and advise you of your options.

Q: My balance is due should I pay it?

A: Please continue to pay your balance as normal. Should your booking be affected we will contact you with your options.

Q: How do I contact you regarding my booking?

A: We ask during this busy period that you do not contact us. We are receiving a high number of calls and queries and therefore need to prioritise passengers travelling in the next 48 hours. Please rest assured should your booking be affected we will contact you. Your patience during this busy period is appreciated.

Before you embark on your holiday, we advise that you read the FCO travel advice for the country you are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website. This website provides specific travel health advice. https://travelhealthpro.org.uk/countries

We request all our customers Stay Safe, follow government advice and do not believe in rumors.